We securely accept credit card payments online through the third-party payment processor Stripe. We utilize encryption throughout our site to protect your information.
For bookings far enough in advance, you can choose to put down a non-refundable deposit to hold the spot. The remaining balance will need to be paid prior to you receiving the rentals.
We understand that cancellations happen and recognize that it is a challenging situation for all. We try to minimize the stress surrounding it by providing a clear and generous policy.
For the table below, we measure time until you receive your order (via delivery or self pick up). This means if your event takes place on a Sunday but you receive the items on Friday then we count the days until Friday.
Our cancellation policy is as follows:
|At least 30 days prior to delivery/pick-up|
|Between 14 - 29 days prior to delivery/pick-up|
|Between 3 - 13 days prior to delivery/pick-up|
|Less than 3 days before delivery/pick-up|
We do not currently have an order minimum. However, orders below a certain amount will not qualify for delivery.
While a credit card is required to instantly place orders online, we can accept alternative payment methods. If you need to arrange another payment method, then please contact us to discuss.
Please note that we will still require a credit card on file to permit your rental as it may need to be charged for heavily damaged or missing rental items.
All orders will be subject to Ontario's Harmonized Sales Tax (HST), which is currently 13%.
For bookings placed at least 30 days in advance, you can choose to put down a 25% non-refundable deposit rather than paying the full rental fee upfront. This deposit will reserve the items, so we guarantee they will be available on the booked day.
You must pay the remaining rental fee at least 30 days prior to your event day. If you do not pay the remaining balance then we will no longer guarantee your order.
If you place your order less than 30 days from your event day then you will not have the option to place a deposit and must pay the full rental fee at that time.
We recognize that during the enjoyment of our items, they may become degraded, damaged, or lost. Accidents can happen, and we don't want you stressing over your rentals as you enjoy your event. Standard wear and tear and the occasional piece going missing is a cost of business that we accept as a rental company and price this into our rental fees.
However, should we have an order that is either not returned, returned with severe damage, or missing a large amount of items then we reserve the right to charge restocking fees to the card on file.
Should you find an item is damaged or lost, especially unique ones, then we would appreciate being notified as soon as possible. This will allow us to make arrangements for any upcoming orders that planned on using that item.
Furthermore, if an item is damaged then please still return as much of it as you can as we may be able to repair it or repurpose it.
Early communication about damage and loss along with returning damaged items will only serve to help reduce or eliminate any restocking fees we charge.
If the items are not returned by the expected date then we may be forced to charge late fees. If they are held well beyond their return date and no communication has been made about returning them then we will assume they are lost and charge a restocking fee for everything in the order.
We are much more flexible on late returns if you communicate to us early and often. We understand that plans change and problems arise, especially during an event. As soon as you know you will miss the expected return date then let us know, and we can review your order to see if we can stretch the return date at little to no extra cost.
We are proud to give back to the community in any way that we can and can offer reduced rental rate to charities. Please get in touch with us to discuss charitable rates.